Store Policy
Customer Care
At PetGyn, your experience and your pet's happiness come first. We're a U.S.-focused online store offering carefully selected supplies for dogs and cats — grooming tools, interactive toys, travel gear, and everyday essentials. Every product is chosen to make pet care easier and more enjoyable. Need help? Our team is here for you before and after your purchase. Whether you have a question about a product, your order, shipping, or a return, reach out anytime at info@petgyn.com and we'll respond within [24 hours]. We stand behind what we sell. If anything about your order isn't right, contact us and we'll work with you to make it right — because we want you and your pet to buy with complete confidence.
Privacy & Safety
Your privacy matters to us. This policy explains how PetGyn collects, uses, and protects your information.
Information We Collect: When you place an order, we collect the details needed to process it — your name, shipping address, email, and payment information.
Payment Security: All payments are processed securely through our trusted third-party payment provider (Stripe). PetGyn does not store or have access to your full credit card details.
How We Use Your Information: We use your information only to process and ship your order, provide customer support, and send order updates. With your consent, we may occasionally send promotions — you can unsubscribe at any time.
Data Protection: We use industry-standard security measures to protect your personal information and never sell it to third parties.
Contact: For any questions about your privacy or to request changes to your data, email us at info@petgyn.com
Wholesale Inquiries
Interested in carrying PetGyn products or partnering with us? We're always open to new opportunities. Reach out to our team at info@petgyn.com with your business details, and we'll get back to you to discuss how we can work together.
Payment Methods
- Credit / Debit Cards (Visa, Mastercard, American Express, Discover)