We currently ship across the United States. All orders are sent with tracking so you can follow your package from our warehouse to your door.

Orders are processed within [1–3] business days. After that, estimated delivery within the U.S. is [7–12] business days. You'll receive a tracking number by email as soon as your order ships.

Once your order ships, we'll email you a tracking number and a link to follow your delivery in real time. If you haven't received it within [3] business days of ordering, contact us at [seu e-mail de suporte].

You can request a return within [30] days of receiving your order, as long as the item is unused and in its original packaging. Just email us at INFO@PETGYN.COM with your order number and we'll guide you through the steps.

We're sorry if that happens! Email us at INFO@PETGYN.COM within 24 hours of delivery with a photo of the item, and we'll send a replacement or full refund at no extra cost to you.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover). All payments are encrypted and processed securely — we never store your full card details.

Absolutely. Our checkout is fully encrypted and payments are handled by trusted, secure providers. Your personal and payment information is protected and never sold to third parties.

Our team is here to help. Email us anytime at INFO@PETGYN.COM and we'll get back to you within 24 hours. We're happy to answer any question about products, orders, shipping, or returns.