Shipping & Returns
Shipping Policy
At PetGyn, we want your order to reach you quickly and safely. Order Processing: Orders are processed within [1–3] business days after payment is confirmed. You'll receive a confirmation email with tracking as soon as your order ships. Shipping Times: Estimated delivery within the United States is [7–12] business days after processing. Delivery times may vary during holidays or peak seasons.
Tracking: Once your order ships, you'll receive a tracking number by email so you can follow your package every step of the way. Questions about your order? Contact us at info@petgyn.com and we'll be happy to help.
Return & Exchange Policy
Your satisfaction matters to us. If something isn't right, we're here to make it easy. Returns: You may request a return within [30] days of receiving your order. Items must be unused, in their original packaging, and in resellable condition. How to Start a Return: Email us at [seu e-mail de suporte] with your order number and the reason for the return. We'll send you step-by-step instructions. Refunds: Once your return is received and inspected, your refund will be issued to the original payment method within [5–10] business days. Exchanges: Need a different size or item? Contact us and we'll help arrange an exchange whenever possible. Damaged or Wrong Items: If your order arrives damaged or incorrect, email us within [48 hours] of delivery with a photo, and we'll make it right at no extra cost to you. Questions? Reach out at info@petgyn.com — we respond within 24 hours.